Clarifications
Contact: +52 (55) 8880 9002
Email: aclaraciones@kapital.com
Specialized Unit for User Assistance (UNE)
Kapital makes the UNE available to its customers:
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By phone: +52 (55) 5533 3334, extension 3308, or +52 (55) 5033 3308, Monday through Friday, from 8:30 a.m. to 5:30 p.m.;
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By email: une@kapital.com; or
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In person: At our offices located in Mexico City, at Avenida Paseo de las Palmas No. 1005, 1st Floor, Colonia Lomas de Chapultepec, Miguel Hidalgo Borough, C.P. 11000, Mexico City, Monday through Friday, from 8:30 a.m. to 5:30 p.m.
We kindly ask you to attach the signed claim letter, a valid official identification, and supporting evidence, if available.
CONDUSEF
With registered address at Insurgentes Sur 762, Colonia del Valle, Benito Juárez Borough, Postal Code 03100, Mexico City.
https://www.condusef.gob.mx
Phone: +52 (55) 5340 0999
Email: asesoria@condusef.gob.mx
CONDUSEF: The National Commission for Protection of Users of Financial Services (Condusef) is a government agency of the Mexican government that works as an advocate for users of any type of financial service in Mexico.